ARYA & EARTH — Return & Refund Policy
Effective for all orders | Country: Australia
1. Overview
At Arya & Earth, we take immense pride in crafting handmade products with care and quality. Because our products are handmade and often heavy in nature, our return and refund process reflects the time, effort, and cost involved. Please read this policy carefully before making a purchase.
2. Return Eligibility
2.1 Products We Accept Returns For We accept returns for both defective and non-defective products, subject to the conditions outlined in this policy.
2.2 Product Condition Returns are accepted for new, unused products only. Items must be returned in their original condition, with all original packaging intact.
2.3 Return Window All return requests must be initiated within 30 days of the date of delivery.
3. Defective or Damaged Items
⚠️ IMPORTANT — 48-Hour Reporting Requirement
If you receive a defective or damaged item, you MUST notify us within 48 hours of delivery.
To report a defective or damaged item, please contact us immediately and provide all of the following:
4. Change of Mind Returns
We understand that sometimes a product may not be the right fit. We do accept change-of-mind returns under the following conditions:
Given the handmade and heavy nature of our products, the restocking fee reflects the significant costs of inspection, repackaging, and handling upon return.
5. Exchanges
We do not offer product exchanges. If you wish to receive a different item, please initiate a return (subject to the conditions above) and place a new order separately.
6. Return Method & Process
6.1 How to Return All returns must be dropped off at our designated return location. We do not offer home pickup for returned items. Please contact us at the time of your return request to receive the drop-off address and further instructions.
6.2 Return Steps
7. Refund Process & Conditions
⚠️ Inspection Required Before Any Refund
All refunds are processed only after the returned item has been physically received and thoroughly inspected by our team.
Once we receive your returned item, our team will inspect it for:
7.1 Approved Refunds If the returned item passes inspection and meets our return conditions, a refund will be processed to your original payment method within 5 business days of approval.
7.2 Partial or Discretionary Refunds
If the returned item is found to be in a condition that does not meet our return standards, including but not limited to signs of use, missing packaging, additional damage, or failure to meet the stated return criteria, the refund amount will be at the sole discretion of Arya & Earth. This may include a partial refund, a reduced refund after deductions, or in cases of significant condition issues, no refund at all.
We will communicate our assessment and decision to you in writing. Our determination regarding the condition of returned items is final.
8. Restocking Fee
A restocking fee of AUD $150 applies to all approved non-defective (change of mind) returns. This fee is deducted from the refund amount and reflects the labour-intensive process of inspecting, repackaging, and restoring handmade heavy items to a re-sellable condition. The restocking fee is non-negotiable and will be communicated to the customer prior to return approval.
9. Refund Processing Time
Once a refund is approved following inspection, please allow up to 5 business days for the refund to be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
10. Australian Consumer Law
Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (ACL). If a product has a major defect as defined under the ACL, you may be entitled to a remedy regardless of the timeframes stated in this policy. Please contact us to discuss your situation.
11. Contact Us
For all return and refund enquiries, please reach out to us via:
Please have your order number ready when contacting us to ensure a prompt response.
Arya & Earth — Handcrafted with care | Australia