Shipping Policy

Shipping & Delivery Policy

We offer free delivery to all major metro areas across Australia. We've partnered with trusted logistics providers to ensure your statement piece arrives safely and efficiently.

Free Premium Delivery – Melbourne Metro Only

We offer a complimentary premium delivery service within the Melbourne Metro area.

This includes:

• Ground floor delivery
• Unpacking of items
• Removal of all packaging and rubbish
• Please note:

Delivery is limited to ground floor only

For stairs or complex access, contact us prior to purchase (additional charges may apply)

Estimated delivery time: 3–4 business days

Free Standard Delivery – Other Major Metro Areas

We offer free standard delivery to the following metro areas:
Sydney, Canberra, Brisbane, Gold Coast, Sunshine Coast, Adelaide, and Perth.

Includes:

• Delivery to ground floor or front door
• No unpacking, setup, or rubbish removal
• Couriers will not carry items upstairs or through tight internal spaces

Estimated delivery time: 7–10 business days, depending on your distance from our Melbourne warehouse

Regional & Remote Areas – Delivery Charges Apply

For areas outside of major metro zones, delivery is not free.

Please contact us before purchasing to confirm availability and get a delivery quote

Estimated delivery time: 7–15 business days based on your location and access conditions

 

Important Delivery Information

• Stairs & Access: If your location includes stairs, lifts, gated entries, or other restrictions, please inform us at checkout. Additional fees may apply.
• Authority to Leave (ATL): You may request the courier to leave your item in a safe place. Please note we are not liable for loss or damage of unattended items.
• Missed Deliveries: Failed or missed deliveries due to access issues may incur redelivery or handling fees.

Delivery Timeframes & Delays

• Delivery times vary by location and courier availability
• Delays do not qualify for cancellation
• We’ll keep you updated and provide tracking where available

 

If you have any questions or special delivery needs, please reach out to our team before placing your order — we’re here to help make the process smooth and clear.